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Welcome to YumiDirect
We will accept most returns requested within 14 days of the dispatch date.
We only accept returns for refund onto the card you paid with, provided the item(s) is unworn, in the original packaging and with all tags intact.
We will pay the return shipping costs if you receive an incorrect or faulty item.
We will only pay the return shipping costs for one postage
You should expect to receive your refund within four weeks of sending your package back to us, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We post with the UK Mail service so you should expect to receive your items the day after your order has been dispatched. Orders placed today are dispatched the following day, excluding weekends and holidays. UK Mail advise that it can take longer for a package to be delivered during busy periods, including Christmas and New Year.
Please note when ordering from the US or Canada that your order may be subject to import duties. It is the responsibility of the customer to pay such charges and Yumi Direct cannot accept responsibility for these.
Delivery costs are:
Please note that UK Mail handover our parcels to Royal Mail for the final leg of their journey.