Frequently Asked Questions

    Have a look here to see if we can answer your query, if not, please contact our Customer Services team, who will be happy to help.

    Please note that if you are ordering from the US or Canada, your order will sometimes be subject to import duties. It is the responsibility of the customer to pay such charges and Yumi Direct cannot accept responsibility for these.




    How do I know if you have received my order? Where do we deliver? I want to return an item. How do I proceed?
    I've got a discount code/special offer, how do I use it?
    What happens if an item on my order is unavailable? Do you ship outside the UK? Do I have to pay to return an item? Can I use discount codes on sale items?
    I did not receive my order. What do I do? What are your shipping costs to countries outside of the UK? How long will it take to get my refund? Why does my discount code only work once?

    Can I cancel my order or change any details after I have placed my order?

    Can I pick up my order from your warehouse or store?

    What address should I send the items back to?





    How do I know if you have received my order?

    You will receive an e-mail with your order number and details of your items, which confirms that your order is processing in our system. When your goods have been dispatched to you, we will send you an order dispatch email. MORE >

    What happens if an item on my order is not available?

    If an item you have ordered is unavailable when we come to pick and dispatch it, you will be informed by email that it is out of stock and you will not be charged for that item. We will ship any remaining items that you have ordered. MORE >

    Where do we deliver? now ships to addresses in Great Britain, Republic of Ireland, France, Germany, Italy, Canada and the United States. MORE >

    I want to return an item. How do I proceed?

    You can send an item back using the free posting sticker from the packing slip. Please mention on the packing slip the reason of return and as soon as we receive it we will process the refund. Refunds will always be refunded back to your original payment method. We can only provide a free return slip for the first package returned. MORE >

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